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Script Troubleshooting

Before you write us, please read the following...

Whether you are having problems with installing a script or are downloading one, please be advised that although we do everything possible to make our scripts simple, easy to understand and easy to install, we assume that you already have prior script installation experience.

The largest share of support e-mails are from people trying to get their first script up and running using our software. Please know that I really want to help you be successful, but you have to do some homework in terms of getting to know your server and the idiosyncrasies of scripts and how they work.

There are probably about fifty different variations of Unix servers with about eight different httpd servers. Any of these can be configured in an unlimited number of ways. Please understand that nothing can take the place of experience and experience takes time and hands-on, period!

BEFORE STARTING ON A SCRIPT OR LOOKING ANY FURTHER READ THIS SECTION.
IT HAS COMMON PROBLEMS ASSOCIATED WITH MOST SCRIPTS!
*

  • First, find out from your system administrator if you are allowed to run cgi scripts on your server and if so, are they restricted to the cgi-bin.

  • Second, find out where your cgi-bin directory is located...outside or inside your public root.

  • Third, find out how to call a cgi-bin script, i.e., http://www.yourdomain.com/cgi-bin/yourname/cgi-bin/script.cgi or http://www.yourdomain.com/cgi-bin/script.cgi, as examples.

  • Fourth, make sure you know how to properly FTP files between your PC and Unix server. Files ending with .txt, .cgi, .pl, .php, .jsp, .htm, .html, shtml must be sent as type ASCII. Files such as .jpg, .mid, .gif or .png must be sent as type BINARY.

  • Fifth, ask where PERL is located on the server. Popular locations are /usr/local/bin/perl, /usr/bin/perl, and /usr/sbin/perl make sure it is the right perl! Some systems have more than one version of perl installed. Go for Version 5 and up.

  • Sixth, find out the absolute path to your cgi-bin. (i.e.->home/username/public_html/cgi-bin).

  • Seventh, set permissions to address your new scripts security access on your server. This is accomplished by way of the most common FTP programs such as, WS FTP, CuteFTP. They are generally configured as 755, 777, 711


    * Credits- a special thanks to Matt's Scripts
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